I just would like to confirm that Keith Naidoo has been a real professional to deal with. He gives great services to his customers, which I really appreciate in times of indifference at most working places
I would like to congratulate Toyota in employing such fine sales person.
The service was very good we experienced with Keith Naidoo on Saturday 23.04.2016
Congratulations to Nishal Totharam
My brother Emil Large, got his new car yesterday, a Toyota Etios 2015 demo model! My Brothers car got delivered in under a week in Rustenburg, now that is what I call service! I am so happy about the good service. If you are looking for great outstanding service go to Rand Stadium Toyota!
Just a quick shout -out to Prevesh Moodley, who really does epitomise customer service! Thanks Prevesh, it's really appreciated!
I would like to take this opportunity to extend a special “Thank you” to the staff of Toyota De Glen for making it possible to own a brand new Corolla. I saw my car for the first time on the day the contract was signed and both myself and the wife immediately fell in love with it.
To Mr. Billy Naidoo. A special thanks to you for making it happened and make good on his promise to deliver on the agreed date. Wanted to personally thank you but unfortunately, you were in a meeting. Thank you, Billy, I really appreciate the special attention and continuous updates I received.
To Mr. Ensley Matthews. Thank you for being patient with me. I know you probably deal with a lot of difficult customers like myself for pushing you to get better HP rates. You pushed as far as the regional manager to negotiate a reduced rate. My sincere thanks go out to you. It made me feel special and it felt like you never deserted me.
To Rekha Naidoo. Thank you for getting the vehicle ready on time and having arranged the extras put on in time. Thank you.
To Pierre Potgieter. Thank you for taking your time to discuss the functions and the operations of every single gadget in the car. I like that. Thank you.
I will enjoy driving my car for years to come and look forward to the day to have future dealings with all. Many, many thanks to all Toyota stuff on the professional manner you deal with you customers.
We would like to take this opportunity in thanking you for your excellent service and support throughout the years.
We also appreciate the fact that you go the extra mile to supply us with truck parts.
If we had the same service from our other dealers, life would have been so much easier.
Keep up the good work. Well done.
Good day my name is Mduduzi Cele,
I have a business of taxi in port st johns December time I struggled to service my quantum I spoke to Betty and everything was sorted within 30mins I am so happy and impressed with her service. Due to excellent service, I came back to buy bakkie and I referred a client for a quantum also.
Thank you for the super service keep up the good work.
I would like to compliment Nishal in the parts dept for his excellent customer service and friendliness. I called in to ask about a cam belt for my Corolla and he was very helpful. I came in to buy the part and he had it ready for me to collect, he is a true asset to your dealership.
Please will you pass this message on to his manager and Nishal as well.
I would like to generally thank you for your personal service you gave at a time when most people switch off due to the excitement of the festive season mood. Thank you for that.
I was called by a lady who asked me a few questions about your service and I must say the process was a bit too fast for me and where I would have loved to elaborate I never got that chance.
Once again thank you for your excellent service.
Riaan is brilliant service advisor. He takes the time to assist his clients and goes the extra mile to make the experience pleasurable.
I think Riaan will make a brilliant service manager.
Well Done Andile - Your service was Good.
Miss Cellia Booth complimented Soul Mthimkula from our Parts department on his excellent service and sound advice regarding the problem with her car.
Good Day Mr Moodley
I would like to take this opportunity to express my delight with the wonderful service we recently received when purchasing a vehicle at Rand Stadium Toyota. These days it is not often that a sales person goes beyond the extra mile to ensure a client’s piece of mind and satisfaction, however, it simply was a pleasure dealing with Steven Guthrie.
He took every measure to ensure that his service delivery was impeccable from start to conclusion of our dealings. It is good to know that there are some companies that still believe in good client services. I have no doubt that we will once again return to at Rand Stadium Toyota when we are ready to upgrade.
Once again it was a pleasure doing business at your company and I hope that the relationship we have developed with Steven and your company will be a longstanding one.
I hope you had a good weekend and trust this e-mail finds you well!
I wanted to express my Gratitude to you for your EXCELLENT service and work on our recent purchase of our Quantum vehicle.
I am an employee of Toyota and I understand Toyota Concept of customer service and its values and I must say you have really lived up to the Toyota Values.
This was my 1st new vehicle purchase experience and WOW it was really an awesome experience and I really believe this is because of you and living up to Toyota values.
You made the impossible happen; our request was made on such short notice and you manage to meet all our requirements; getting the colour we wanted and delivery on the day of our holiday which we thought would never happen.This vehicle is for my cerebral palsy son and I am proud to have a Toyota Vehicle to transport my son around for all he’s needs; we will soon plan to put in a lift so that it makes life a little easier to transport my son around.
We will also never forget the experience we had through the whole process of purchasing this vehicle.
You are a Super Star!!!!
THANK YOU SO VERY MUCH!!!!
To: Prevesh Moodley
Cc: Ziyaad Jeewa
Subject: Ziyaad Jeewa Excellent Customer Service
Good day Prevesh
I trust his email finds you well.
Firstly I would like to thank Ziyaad for going an extra mile when I purchased my vehicle(Toyota Etios Cross) & his assistance in everything I requested from him.
He made it a point that he kept me up to date with the deal, even when I had finance issues he pushed all the buttons in assuring that I got the finance.
This was my 2nd car bought through a dealer and I must say I’ve never experienced such excellent customer service. It is known that people at sales are mostly concerned about making a sale, however, in this case it was beyond that.
Ziyaad proved to me what customer service was all about, yes I’ve made it a point that I also share my experience with friends, colleagues and family.
It’s not everyday one gets 1st class service nowadays. The service he offered on behalf of your company made it a pleasure for me to deal with him.
Therefore I would just like to let you know that his effort did not go unnoticed and I really appreciate it.
It’s very rear that you still get the service in today’s business when everything change and move to fast.
So once again thank you very much.
Thanks and Regards
Phindy Mapumulo | Carrier Finance
To: Dealer Principal
Rand Stadium Toyota
We would like to thank Rand Stadium Toyota for the excellent service we received on Saturday.
James & Larrisa Beeslaar
We always receives a good or excellent service from Nishal - as the parts are always on time and always get a very friendly attitude.
Thank You Nishal
Kobus de Meyer
The Dealer Principal,
Rand Stadium Toyota.
Attention: Mr Roelf Strydom.
I bought a 2011 Yaris 1.3XS CVT from your Dealership and would like to bring to your attention the excellent customer service I received from Wayne Govender.
He was very professional in his conduct and prepared to walk that extra mile!
He was prepared to demonstrate the Yaris at my house in Constantia Kloof, Roodepoort, and also delivered the vehicle to my home address. The Yaris was well prepared, licensed, registered and spotless on delivery.
Please convey my congratulations to Wayne on a job well done.
You are awesome!
It was an absolute pleasure in dealing with you in acquiring my new Toyota Corolla 1.6 Esteem.
I had been looking for years in getting a new Toyota… you were just right in helping me to make my decision.
I needed to go at a slow pace to get my head around what I was doing and you were patient as well as understanding my needs.
No words can express my happiness in my new Toyota Corolla 1.6 Esteem and I thank you from the bottom of my heart in making me so radiant!
Good afternoon Billy
Having gone for a Test Drive in a new Toyota Corolla 1.6 Prestige CVT last weekend I can’t let another day go without saying my appreciation for offering me a good Deal.
If it were not for you being hard on me to first deliver the required Units and Gross Profit I could not have owned the Prestige so I just want to say thank you for being always there for me when I need help.
Thanks to Rekha for getting the Corolla Prestige from the factory as instructed by customer and Suhaifa for arranging a cash option C track and not forgetting the entire team for the wonderful delivery.
Your expertise makes me rate you 10/10 keep it up Billy Ocean!
Kind Regards and God Bless
Service Excellence -
Rand Stadium Toyota.....
Bradley has been very helpful from the first day I met him, he has been very efficient and has a very good manner at the way he makes a client feel comfortable at what is being purchased, I am very happy with the way he has dealt with me.
If I had to rate him out of 10, I would give him an 11, Toyota is very lucky to have an employee like him, he is an asset to your company.
Wishing a long and trouble free relationship with him and Toyota.
Hi ,Great service received from Andile, at Rand Stadium Toyota,thank you.
Good morning Mr.Moodley
I would like to make use of the opportunity to inform you of the good service that I have received from Joel Sekwala. I have never met Joeland we only had telephone dealings over the last week or two.I am in the process of buying a vehicle, and has constantly been looking for a vehicle for over three months and dealt with various dealerships, and received good to poor service from various sales consultants.Even though I did not buy the vehicle from Joel, he always followed up and tried to assist where he could.Out of all the sales people that I have met or spoken to, Joel was by far the most competent. I wish him well in his career, and trust that he will do lots of sales.
Hope you're well!
As always, thanks ... In my all years of business, And all the accounts I operate - I've never come across efficiency like yours...
Well done - and thanks again!
Thank you for organising my new Prado, in the colour I wanted, in record time (a feat which three other Toyota dealerships said was ‘impossible’). It was a pleasure dealing with you. Please thank your team again for the lovely gift basket.
We are always getting a very good service from Nishal andRand Stadium Toyota and Nishal is always going out of his way to assist and is always friendly and motivated.
Kobus de Meyer
My name is Bongani Nxuma and I'm one of your customers, I was assisted by Keith Naidoo. I would like to say I'm very happy with the service I received from Mr Keith, He really knows his job and he is a master at it and he is very friendly too he knows how to treat his customers.
Thanks again for delivering the vehicle so late on Wednesday. It was a long all night drive down to Cape Town but with no issues at all and easy driving.
Firstly see my ID attached as requested. Secondly please can you send the required documents for me to register the vehicle on this side.
Lastly, thanks for your help to now. I have owned more than 15 cars in my life, and this process has been the best experience ever in terms of professionalism and ease of doing business from your side. I am super impressed.
Hi there Brian
Wow! You guys really know how to do it with style. I would like to take this opportunity to say a BIG thank you to you, as well as Billy for the outstanding service I have received.
May The Almighty take your branch to greater heights
Thanks a million
Good morning Desiree
I'm trying to catch up still. Ut is the travelling that sets me back as we speak I'm in Cape Town. Thank you so much for asking.Wow.. the pictures look immaculate Desiree! We all look as good. I will show the pictures to my wife when I get home tonight.I was screaming huuhaaaa! When I was driving to the airport because I was feeling the greatness of the new baby.Thanks for the follow up it is customer service indeed and we really appreciate it.I received a call from Toyota and gave an excellent rating for you.
When I purchased the Toyota Corolla D-4D I was very concerned that it wouldn't be able to tow my caravan which weighs 750kg.
Well with much surprise it towers it with a dream. I towed at 110km/h on the freeway, most of the way in 6th gear, at about 2200 revs and got an average consumption of 8.2l/100km.
That is exactly the advise given to me by Bradley Appalsamy (sales person) at Toyota The Glen.
Dave van Rensburg
Amazing service received from Nishal Totharam, Sales Executive.
It is not often that you get a “WOW” experience when you get service in south Africa today – Service Excellence is often asked for or paid for and this to, not often delivered to its fullest.This is the reason why I am taking the time writing to you.
Just some background – my wife recently purchased a Groupon Voucher – yes a “discounted” Service voucher, I casually drove in at about 9:30am expecting to run around like a headless chicken, getting put on the “discount” list and not the “main” list as you do have regular customers of which I am not one.
From the moment I met Alan Davis in the morning until I picked up my car in the evening– every person that I met and interacted with has this service mentality and energy about them which is awesome.They truly have the blood of your company pumping through their veins and I commend your company for this.
From Alan Davis who was very professional and helpful, to your reception has the greatest smile and so well mannered, not to mention your drop-off and pick-up driver gentle giant; your security lady who discharged my car well-trained eye – it was the best customer service that I have ever experienced – maybe it’s because I went in not expecting much, but I can truly tell you that this is what is lacking in all facets of life in SA.
I don’t drink coffee regularly, but even your special free cappuccino was awesome…I couldn’t resist.
Please continue to be a shining example amongst the darkness in this country and don’t change anything even if you are forced to cut on costs –surely you will continue to have a great customer following…you have got me for sure!
Ek wil netvir julle se ek het in my lewe nog nie so lekker diens gehad nie
Tot die manwat help met faktuur het betrokke geraak, Mark en Joel was die verkoopspersoon
Ek sal enigetyd weer by julle koop
Dankie virdie great diens, en die kar loop soos ‘n droom
Be sure to look after Nishal in your parts department,
His service is excellent and he is really good at what he does.
He always goes the extra mile.
Michelle Brandao Atti
Yesterday my car was making a terrible noise and I was afraid to drive it with my son'sin the car as i did not know what was wrong. After stopping and checking under the car and listening we still were not sure. I stopped at the garage but the guys there were not prepared to help me. I drove around and saw RST/Lexus open and I drove in and asked your service guys if someone could just check if my car is okay to drive or if I should park it! Carlos and Mohammed Ali came to my assistance with no complaint at 5pm and they checked and found my back brakes had a problem. They checked and adjusted them for me and did it with a smile.WOW WHAT GREAT SERVICE and just to add I don't drive a Toyota or a Lexus. (one day when I'm big) Thank you so much for helping me and keeping us safe! Carlos and Ali are an asset to your company. Thank you again and again
Shirley Soma WhenI had my Toyota Avanzas, Carlos, Mohammed and the service team Nick, Stephen always went out if their way to help out. Hats off to the guys at Toyota theGlen Service Dept
Giving credit where credit is due
I am a firm believer, that when a person goes above and beyond their call of duty, without expecting anything in return, they are most deserving of a formal acknowledgement.
Having owned and managed my own business for 47 years, I’d like to think I’m a good judge of high-quality service and well aware of the great value it adds to any organisation.
With that said, I would like to make mention of the outstanding service I received while purchasing my new Toyota Etios from your Toyota Glen branch on February 19, 2015.
I had the great pleasure of dealing with your new vehicle sales executive Mrs Desiree West, an obliging lady who went out of her way to ensure that my car purchase ran smoothly. It was an absolute honour dealing with Desiree, as nothing was too much trouble for her. She is a person who fully embodies the quality of “going that extra mile” and is a true spokesperson for the Toyota brand. I’d like to thank and compliment Toyota and Desiree on the professional manner in which your clients are treated.
Mr Albert Leicher
Thanks very much for everything you’ve done, it is really because of your service that we got the vehicle and it is a really nice vehicle.
Giving above and Beyond Customer Service
I purchased the above last week from your branch and would like to commend Heater Bartie the sales consultant involved, as the most friendly an helpful young lady that we had the pleasure of meeting in a very long, long time. The before and after sales service was excellent and we will definitely recommend her to any of our family and friends......what an outstanding sale lady!
Very Happy Customer
Hi there Steven.
I just wanted to compliment you and Rand Stadium Toyota for exceptional service.
The whole organization is so well run. Easy to get a service, nice touch with the sms for the service and an even better touch once the vehicle is booked in the sms of the person in control of your repairs/service.
Even the dropping and collection of your clients is so well coordinated.
There is no frustration at all, everyone knows what they are doing.
In the 35 years of having my vehicle serviced/repaired, I have never experienced such amazing people, organization and efficiency.
All I can say is you guy’s are amazing.
I could carry on but I am rushed for time.
Thanks for 2 amazing experiences in the last 2 weeks.
Derek Green….Very happy customer.
Thecar exceeded all my expectations
Good Afternoon Pierre,
I want to take a moment to describe my reaction to seeing the Epic it for the first time: WOW!!! It is truly awesome and I have not stopped showing it off to anyone and everyone.
The car exceeded all my expectations by far and I wish to thank you for the excellent service and your efforts in making the deal possible.
Extra mile for his clients
Kyle is an excellent sales person. Someone who goes the Extra mile for his clients. I will certainly recommend him.
The customer said that he stays all the way in Melrose but he always takes his vehicle to Rand Stadium Toyota The Glen because Steven and the other's are always friendly.
Mr Vijay Rajquru
Much better than just good
To Whom it may concern,
The service from Pierre Potgieter from Rand Stadium Toyota is outstanding. Much better than just good.
This letter serves as a word of commendation.
"Over the years I have bought two cars from your dealership and recommended my daughter Mrs. Sharon Lynch, who also purchased her vehicle from your dealership." Read More
Good customer service
Thank you so much for all you help, it is much appreciated. It was such an easy choice to do after your customer service. I will defiantly refer new customers to you, it was a pleasure having you serving us.
Have a wonderful weekend
Outstanding sales skills
"I would like to this opportunity to thank you for your outstanding salesman skills..." Read more
Kitty & puppy haven
Rand Stadium Toyota believes in giving back - to our community, and by giving great service and personalised treatment to our customers. See what Rand Stadium Toyota has been up to in our Community, and hear what our customers have to say about their experience with Rand Stadium Toyota. Read more
"Thank you Rand Stadium Toyota for the great service." Read more
"Your skills and exemplary service to us is much appreciated and we believe that you add valuable input to the company." Read more
"Thank you for all your assistance." Read more
You get good service, then you get great service and then you get outstanding service! Read more
Your service is just excellent
I really don't know how to thank you, your service is just excellent! Read more
We really appreciate the service
I will definitely recommend you and Rand Stadium to as many people as I come across who are looking to buy a car. Read more
You guys rock !
It was really a pleasure!
It was really a pleasure and an honor dealing with you and thank you for going the extra mile. Read more
It was an honor dealing with you!
It was really a pleasure and honor dealing with you. Read more
Appreciate The Service
I really appreciate the service I got from your dealership you guys never disappoint. Read more
Knowledgeable and helpful
I bought an Etios in December and Brian’s service was excellent. He was knowledgeable and helpful and it was a pleasure doing business with him. Read more
Carlos our hero
A special heartfelt “THANK YOU” to Carlos.
Thank you for your assistance
Just a short note to thank you for your assistance and attention during October while I was looking for a vehicle. Read more
Happy new Toyota customer
Just to let you know that I had the happiest experience. Everyone at the dealership was so friendly and helpful. Read more