Feedback

Hi Pierre

When buying a new or used vehicle, it is assumed by the potential purchaser that the sales person has only one objective in mind:

"To screw you and make as much commission as possible”. I am sure that you are very familiar with this concept.

Conversely, Pierre, it was an absolute pleasure dealing with you during my recent LC 79 SC purchase. I grew to trust your integrity absolutely.

Thank you for all the assistance that you provided to me during this purchase process. Your support was exemplary!

TI am very grateful for all of your assistance in this regard.

Kind regards

Sean McSweeney

Hi Billy,

I must express my thanks to you and all your staff for the highly professional manner in which clients are treated at Rand Stadium Toyota.

As you were in a meeting when I called to see you on Friday 12 April I waited for a while outside your office.

Every single member of the staff who passed me during that period, greeted me, and also asked if somebody was attending to me!

An extremely professional group of staff. Well done Rand Stadium Toyota staff.

Kind regards

Tom Lambe

Good day

Hope all is well

I would like to acknowledge the service that MR Granville Sacks gave me with regards to the purchasing of the vehicle that I bought from you guys.

His fast to respond , transparent and delivers on estimated time as he promised .

I have recently had a vehicle written off and I never thought that I will buy another but I called then landed on Granville`s line who was 1stly listening to my situation And fear of not getting a car I will love again , he patiently spoke to me as if he is in my shoes.

2nd he asked what is it that I love and I told him.

He immediately motivated me about the choice of module I have and how convenient it is for me to get it.

He spoke to me as if I am sitting next to him , he is passionate and enthuastic about his work.

Granville gave me the quotation immediately when I asked for it, he called checking how comfortable I am regarding the choice I am making.

He explained to me about the colour I wanted on the vehicle, that it’s not in stock but he will arrange it for me and that’s exactly how he did it(feedback and communication on point).

Lastly he is always available to assist me ,which makes the service extra ordinary and perfect .

I would always recommend him to my family ,friends and colleagues .

I hope that you notice him as an asset to your business and a keeper for more opportunities in the company.

Please hold on to him and notice him for us.

TO GRANVILLE SACKS :

THANK YOU SO MUCH FOR BEING THE BEST , I APPRECIATE IT AND KEEP IT UP .

Kind regards

Reneilwe Matlhatsi

Morning Pierre,

Thank you very much for sending through the Proof of Payment. Thank you for also keeping my forgotten Garage remote and School access disc at your desk over this past week.

I would also like to express my appreciation for your professional, efficient and customer orientated demeanor. You really are an asset to Rand Stadium Toyota, and I have no doubt that you will achieve your sales targets and surpass them!

The financing was also very efficient.

I look forward to giving you further business down the line, and in the mean time wish you all the very best.

Thank you again.

Miles Sutherland

Dear Billy, Rekha, Suhaifa,

Thank you for great service.

I received my new vehicle and I am very happy. The vehicle is perfect and all my additional requirements are in place.

The financing was also very efficient.

I am from Centurion and this is now the 4th vehicle which I have purchased at your dealership. It is exactly because of this excellent service that I will remain a loyal client.

Thank you again.

Thienus Coetzee

Hi Billy

I'd like to compliment one of your employees, Nyiko Namane for the excellent service he provided us in the last 2 weeks.

From hand over of the car to all the after sales services he assisted us with a smile, especially with regards to the settlement , he handled our issues professional and went the extra mile. .

Its customer service like this that builds trust and confidence in the Toyota brand .

Kind Regards

Mr S Naicker

Good day Jeremy,

Please allow me to share with you the absolute wonderful service experience I have had with the Rand Stadium team and in particular Mr. Billy Naidoo.

He came highly referred and I can now see why.

I am proud owner of a brand new 2.8 Fortuner 4x2 due to him.

From the onset he was a pleasure to deal with – he showed more enthusiasm towards my application than I did myself.

He kept me abreast of progress all along and on the day he got my deal approved he left me a wonderful upbeat voice message about the good news.

On the day of the delivery , I was made to feel very special and Billy took the time to meticulously explain every part of the vehicle.

When it came to me having to leave – a bell was rung and every staff member clapped and cheered and congratulated me. I have bought many new vehicles in my life( 1 has been a Land Rover and the most recent , a Jaguar) but never have I experienced such a warm sent off.

What an awesome token of appreciation and a feeling of belonging to the Toyota family.

You have a good sales leader in Billy and I am sure he will be a DP soon.

I certainly hope he will be around when I come and buy my new Prado in 6 years’ time !

Please will you make sure that Billy gets a special mention and the appropriate accolade for his commitment to service excellence and client experience.

Regards

Ettienne Mooi

Hi Billy,

I received excellent service from Lucas Mongalo.

He really has the client’s needs at heart.

Couldn’t have been referred to a better sales man than him.

Thank you Lucas. I love my car.

Kind Regards,

Monica Tyler

Hi Jeremy and Billy,

I have recently purchased a vehicle from your dealership and I have received excellent service from Lucas. I would like to take this opportunity to thank you and your team for outstanding service that I received!!!

Well done Lucas!!! Keep up the good work!!!

Kind Regards,

Kuben Naidoo

Dear Nyiko ,

I trust you are well.

I would like to extend this email to your management at Rand Stadium Toyota.

I walked into the dealership a week ago, and was looking for a new car, very much undecided what i wanted and looking for the first friendly face i could see, there you were... it was a great privilege to be working with you on getting the deal done.

It was professional and i must say, you have offered me exceptional service.

All the best and hope to do business again in the near future

Kind Regards,

Kevin van Rensburg

Hi Billy,

Saturday was the big day, I was super excited and at the same so sad to say goodbye to Sylvie. Sylvie was a such a reliable car and I hope her new owner takes good care of her.

My friend and I left Toyota and hit the highway to Pretoria. Only to get stuck in traffic, which was so disappointing as the new Yaris is very much in a hurry and just wants to go go go go go.

On Monday I enrolled at Unisa, to do a course in how to fly a Boeing. . . (seeing my new car looks like a cockpit in the inside and my brain is just too stupid to comprehend all the gadgets ). Pierre did explain everything but I didn’t focus.

My friend is in a small way jealous, not of the car but of the support and client service that Rand Stadium Toyota has. She never had any of that at Nissan! With this, a huge thank you to all of you. All the patience, laughs, advise, the bow on the car, sorting out the insurance – the list is endless, thank you thank you thank you.

Kind Regards,

Erla Jooste

Good Afternoon Pierre,

I hope you are well.

I have been meaning to email and thank you for your excellent service in relation to the Toyota Fortuner which you sold me. Your enthusiasm during the hand over was most refreshing and greatly appreciated.

This is the first time that I have purchased a new vehicle and I am glad that it was an enjoyable experience.

Well I wish you all the best and I look forward to future dealings.

Cheers,

Kenneth Wood

Hi and good day,

I would just like to inform you about our recent interaction with your salesman Pierre on the purchase of our new vehicle. This gentleman was absolutely outstanding in terms of the way he assisted and treated us.

He was absolutely professional, so friendly and extremely helpful.We came up all the way from Durban just to purchase and collect our vehicle. He made it such a memorable and exciting experience which we will always remember.

You guys definitely have a star. Pierre hats off to you. The rest of your staff, Shuaifa and the lady who assisted with the photos were also so friendly, kind and welcoming towards us. Thank you, ladies. We really felt blessed and so at home. Well done Pierre to you and your team.

May our Lord Jesus Christ bless and protect you all. God bless and take care.

Regards,

Kevin Vandayar

Good day,

I would like to thank Rand Stadium Toyota for the best service.

My name Is Queen Mthombeni I purchased the 2017 Toyota Auris from Brian Mposula on the 24th March 2017.

I received an excellent service with openness and transparency.

May he keep up the good work.

Thank you once more

Queen Mthombeni (satisfied client)

Dear Jeremy,

I hope you are well.

I would like to inform you that we bought the new C-HR from Pierre Potgieter recently after he was recommended to us by my father-in-law Moff Vorster. My father-in-law ordered/bought a Fortuner from Pierre and will hopefully take delivery soon.

I would just like to say that we’ve received the BEST service from Pierre!! I cannot compare him to any other salesmen we’ve ever come across. He is friendly, knowledgeable and best of all honest. He even managed to get a C-HR for us when other Toyota dealerships have a 6-8 week waiting list. When we collected the vehicle little over a week ago he explained everything to us in detail and really went out of his way to make it special.

My husband is also now considering to buy a Fortuner, and we will not go anywhere else.

You really have a gem of a salesman in your dealership, and we just wanted to say thank you.

Keep well,

Natascha Vorster

Dear Roelf,

I recently bought a 2016 Hilux 2.4GD-6 SRX Double Cab 4x4 from your dealership and was very impressed with the service I received from your staff.

Joel Sekwala, your Sales Executive at Automark stood out and was of great help. He assisted me with the whole purchasing process and his service delivery is of very high standards and I will recommend him to anyone who is in the market for a vehicle.

Suhaifa Shaik, your Business Manager made the whole financing experience effortless and was very prompt with sending of documentation and keeping me updated on the progress of the financing.

I really had a great vehicle purchasing experience and want to thank you and your team for a job well done!

I trust that we’ll be able to do business in the future again.

Kind regards,

Casper du Plooy

Hi Roelf,

I recently bought a Hilux from your dealership through Mark Roothman and would like to commend Mark on the service I received both with the actual deal and after sales. He went out of his way to provide me with exactly what I requested and always kept me up to date during and after the sales process.

This is the second vehicle I have bought from Mark and will without hesitation recommend his services.

It is always a pleasure dealing with staff of this caliber, and thank you.

Kind regards,

Gavin Williams

Good day Gentlemen

This email is long overdue but rather late than never. I just want to thank Keith Naidoo for his excellent service in the buying of my new Toyota Hilux. From the first day that I walk into the dealership, he treated me as if I was his number 1 customer. Keith kept his word when he made promises, and he kept me posted throughout the process of where the whole deal was.

I just want to say THANK YOU for the effort you put into this deal, Keith. I know I wasn’t always the easiest customer. You made buying this vehicle a pleasure. If more sales people walk the walk you do, more people will buy new vehicles.

It was n pleasure doing business with you and hope I will do business with you again.

Kind regards,

Rudolf Broderick

Dear Gentlemen

By way of introduction, I am Robert Crockart, and recently purchased a vehicle from your dealership from Joel Sekwala.

I wanted to take special time to reach out to you about my experience when purchasing the vehicle. Honestly, I have never done this but felt that my experience with your dealership, and especially Joel, totally justified this mail. I have probably purchased around 15 vehicles over time, and this experience was just so unique and absolutely beyond what I would see as within the call of duty.

I am based in Dubai, and had to purchase the vehicle without personally seeing it or driving it. From the first day Joel just did not see anything as an issue, anything was resolvable. He drove out within a couple of hours of my first call to show the vehicle to my family, which is based on the other side of JHB. He did all the formalities of the purchase, and then arranged for the vehicle to be transported to the Eastern Cape. Never did I have to lift a finger to make the arrangements. On top of that he took a flight down to PE, to then personally register the vehicle and then delivered it to my doorstep in St Francis Bay (where somebody was waiting to receive it). I have never seen a person or a company go beyond expectations as Joel and your business did.

I hope Joel gets the necessary recognition for the commitment he showed to customer service and satisfaction. I was just super impressed. I also commend you and your business for the support you showed all the way to endorse Joel’s trip and the support to the final delivery.

At any time I would be happy for you to use me as a reference to complement you and your dealership for such exceptional service.

Thank you once again.

Kind regards,

Robert Crockart

Good Day Mr Harrison,

I write this letter in response to the great service we received from your Workshop Foreman Mr Carlos Farate. We run a school transport company and we need our vehicles to be on the road consistently, unfortunately yesterday (11/7/2016) afternoon the Diesel Filter Unit packed up and we contacted Mr Farate for assistance and he went the extra mile to assist us, he immediately ordered the part and on receiving the unit today he came out to our home with a mechanic and fixed the Quantum and the vehicle was back on the road by 11:30 on the 12/7/2016.

We cannot thank Toyota Rand Stadium and their staff enough for the great service.

Kind Regards,

Anibal Vieira

Good day Vanessa,

Riaan was very quick in responding and professional.

Thanks.

Thembisile Vilakazi

Thanks Rand Toyota for the wonderful and professional service I received today. My car was well taken care of and I'm happy for the excellent service I got. Thanks, guys bit up.

I want to share my pleasant experience that I had with Rand StadiumToyota, and more specific Joel Sekwala, when buying my pre-owned Prado. I took delivery of the vehicle yesterday (9 June). The preparation for the delivery was excellent. Joel really went the extra mile with the pre-delivery preparations, as well as his patient explanation of every thing on the vehicle on the day of delivery. The paperwork was also well prepared and easy to finalise. The service that you get from everyone at Rand Stadium Toyota is overall a cut above the rest. Thank you very much, Rand Stadium Toyota, especially Joel Sekwala and also Prevesh Moodley.

Neels van Wyk

Hi Billy,

A huge thanks Rand Stadium Toyota to Pierre for the awesome service and my new Fortuner.  :-)

Thanks, 

Heath Jack

I had my car Serviced at Rand Stadium Toyota yesterday and want to thank all the staff at the dealership for their professionalism and their friendly manner. From the Receptionist to the Service Advisor to the Driver who took me and fetched me from work, it was a pleasure dealing with them. I also want to thank whoever washed my really dirty car (2 labradors did that) because my vehicle looked like new when I fetched it. Thank you to all. Doris Giddings. Thaba Eco Hotel.

Kind Regards, 

Chad

Good Day Riaan

Many thanks for everything, I have nothing but praise for Rand Stadium Toyota the Glen.

Once again many thanks.

Kind Regards, 

Lesley Immelman

I just would like to confirm that Keith Naidoo has been a real professional to deal with. He gives great services to his customers, which I really appreciate in times of indifference at most working places

I would like to congratulate Toyota in employing such fine sales person.

An Solot

The service was very good we experienced with Keith Naidoo on Saturday 23.04.2016

Charlene Markram

Congratulations to Nishal Totharam

 
 
 Nashal Totharam
My brother Emil Large, got his new car yesterday, a Toyota Etios 2015 demo model! My Brothers car got delivered in under a week in Rustenburg, now that is what I call service! I am so happy about the good service. If you are looking for great outstanding service go to Rand Stadium Toyota!

Christopher Large

Just a quick shout -out to Prevesh Moodley, who really does epitomise customer service! Thanks Prevesh, it's really appreciated!

Herman Degener

I would like to take this opportunity to extend a special “Thank you” to the staff of Toyota De Glen for making it possible to own a brand new Corolla. I saw my car for the first time on the day the contract was signed and both myself and the wife immediately fell in love with it.

To Mr. Billy Naidoo. A special thanks to you for making it happened and make good on his promise to deliver on the agreed date. Wanted to personally thank you but unfortunately, you were in a meeting. Thank you, Billy, I really appreciate the special attention and continuous updates I received.

To Mr. Ensley Matthews. Thank you for being patient with me. I know you probably deal with a lot of difficult customers like myself for pushing you to get better HP rates. You pushed as far as the regional manager to negotiate a reduced rate. My sincere thanks go out to you. It made me feel special and it felt like you never deserted me.

To Rekha Naidoo. Thank you for getting the vehicle ready on time and having arranged the extras put on in time. Thank you.

To Pierre Potgieter. Thank you for taking your time to discuss the functions and the operations of every single gadget in the car. I like that. Thank you.

I will enjoy driving my car for years to come and look forward to the day to have future dealings with all. Many, many thanks to all Toyota stuff on the professional manner you deal with you customers.

Kind Regards

Leon Deklerk

Dear Nishal,

We would like to take this opportunity in thanking you for your excellent service and support throughout the years.

We also appreciate the fact that you go the extra mile to supply us with truck parts.

If we had the same service from our other dealers, life would have been so much easier.

Keep up the good work. Well done.

Kind regards,

J.A Loureiro

Good day my name is Mduduzi Cele,

I have a business of taxi in port st johns December time I struggled to service my quantum I spoke to Betty and everything was sorted within 30mins I am so happy and impressed with her service. Due to excellent service, I came back to buy bakkie and I referred a client for a quantum also.

Thank you for the super service keep up the good work.

Kind regards

M.Cele

Hi Roelf

I would like to compliment Nishal in the parts dept for his excellent customer service and friendliness. I called in to ask about a cam belt for my Corolla and he was very helpful. I came in to buy the part and he had it ready for me to collect, he is a true asset to your dealership.

Please will you pass this message on to his manager and Nishal as well.

Regards

Sunil

Dear Joel

I would like to generally thank you for your personal service you gave at a time when most people switch off due to the excitement of the festive season mood. Thank you for that.

I was called by a lady who asked me a few questions about your service and I must say the process was a bit too fast for me and where I would have loved to elaborate I never got that chance.

Once again thank you for your excellent service.

Regards.

Bheki

Riaan is brilliant service advisor. He takes the time to assist his clients and goes the extra mile to make the experience pleasurable.

 

I think Riaan will make a brilliant service manager.

Nigel Thangalan

Well Done Andile - Your service was Good.

 

Regards

Hennie

 

Excellent Service

Miss Cellia Booth complimented Soul Mthimkula from our Parts department on his excellent service and sound advice regarding the problem with her car.
 
 

Good Day Mr Moodley

I would like to take this opportunity to express my delight with the wonderful service we recently received when purchasing a vehicle at Rand Stadium Toyota. These days it is not often that a sales person goes beyond the extra mile to ensure a client’s piece of mind and satisfaction, however, it simply was a pleasure dealing with Steven Guthrie.

He took every measure to ensure that his service delivery was impeccable from start to conclusion of our dealings. It is good to know that there are some companies that still believe in good client services. I have no doubt that we will once again return to at Rand Stadium Toyota when we are ready to upgrade.

Once again it was a pleasure doing business at your company and I hope that the relationship we have developed with Steven and your company will be a longstanding one.

Kind regards,

Bruce Singh

Dear Desiree

I hope you had a good weekend and trust this e-mail finds you well!

I wanted to express my Gratitude to you for your EXCELLENT service and work on our recent purchase of our Quantum vehicle.

I am an employee of Toyota and I understand Toyota Concept of customer service and its values and I must say you have really lived up to the Toyota Values.

This was my 1st new vehicle purchase experience and WOW it was really an awesome experience and I really believe this is because of you and living up to Toyota values.

You made the impossible happen; our request was made on such short notice and you manage to meet all our requirements; getting the colour we wanted and delivery on the day of our holiday which we thought would never happen.This vehicle is for my cerebral palsy son and I am proud to have a Toyota Vehicle to transport my son around for all he’s needs; we will soon plan to put in a lift so that it makes life a little easier to transport my son around.

We will also never forget the experience we had through the whole process of purchasing this vehicle.

You are a Super Star!!!!

THANK YOU SO VERY MUCH!!!!

Kind regards,

Anelise Fiuza

To: Prevesh Moodley
Cc: Ziyaad Jeewa
Subject: Ziyaad Jeewa Excellent Customer Service

 

Good day Prevesh

I trust his email finds you well.

Firstly I would like to thank Ziyaad for going an extra mile when I purchased my vehicle(Toyota Etios Cross) & his assistance in everything I requested from him.

He made it a point that he kept me up to date with the deal, even when I had finance issues he pushed all the buttons in assuring that I got the finance.

This was my 2nd car bought through a dealer and I must say I’ve never experienced such excellent customer service. It is known that people at sales are mostly concerned about making a sale, however, in this case it was beyond that.

Ziyaad proved to me what customer service was all about, yes I’ve made it a point that I also share my experience with friends, colleagues and family.

It’s not everyday one gets 1st class service nowadays. The service he offered on behalf of your company made it a pleasure for me to deal with him.

Therefore I would just like to let you know that his effort did not go unnoticed and I really appreciate it.

It’s very rear that you still get the service in today’s business when everything change and move to fast.

So once again thank you very much.

 

 

Thanks and Regards

 Phindy Mapumulo  |  Carrier Finance

To: Dealer Principal

Rand Stadium Toyota

We would like to thank Rand Stadium Toyota for the excellent service we received on Saturday.

Thanking You

James & Larrisa Beeslaar

We always receives a good or excellent service from Nishal - as the parts are always on time and always get a very friendly attitude.

Thank You Nishal

Kobus de Meyer

The Dealer Principal,

Rand Stadium Toyota.
 

Attention: Mr Roelf Strydom.

 

Dear Roelf,

 

I bought a 2011 Yaris 1.3XS CVT from your Dealership and would like to bring to your attention the excellent customer service I received from Wayne Govender.

 

He was very professional in his conduct and prepared to walk that extra mile!

 

He was prepared to demonstrate the Yaris at my house in Constantia Kloof, Roodepoort, and also delivered the vehicle to my home address. The Yaris was well prepared, licensed, registered and spotless on delivery.

 

Please convey my congratulations to Wayne on a job well done.

Kind Regards

Chris Conradie

Dear Keith

 

You are awesome!

 

It was an absolute pleasure in dealing with you in acquiring my new Toyota Corolla 1.6 Esteem.

 

I had been looking for years in getting a new Toyota… you were just right in helping me to make my decision.

 

I needed to go at a slow pace to get my head around what I was doing and you were patient as well as understanding my needs.

 

No words can express my happiness in my new Toyota Corolla 1.6 Esteem and I thank you from the bottom of my heart in making me so radiant!

 

Much appreciated.

Regards

 Christina

Good afternoon Billy

 

Having gone for a Test Drive in a new Toyota Corolla 1.6 Prestige CVT last weekend I can’t let another day go without saying my appreciation for offering me a good Deal.

 

If it were not for you being hard on me to first deliver the required Units and Gross Profit I could not have owned the Prestige so I just want to say thank you for being always there for me when I need help.

 

Thanks to Rekha for getting the Corolla Prestige from the factory as instructed by customer and Suhaifa for arranging a cash option C track and not forgetting the entire team for the wonderful delivery.

 

Your expertise makes me rate you 10/10 keep it up Billy Ocean!

 

Kind Regards and God Bless

Topsy Msuku

Service Excellence -

Rand Stadium Toyota.....

H.S Odendaal

 

Hi

Bradley has been very helpful from the first day I met him, he has been very efficient and has a very good manner at the way he makes a client feel comfortable at what is being purchased, I am very happy with the way he has dealt with me.

If I had to rate him out of 10, I would give him an 11, Toyota is very lucky to have an employee like him, he is an asset to your company.

Wishing a long and trouble free relationship with him and Toyota.

THANK YOU

Kind regards

 

Richard Nowitz

Hi ,Great service received from Andile, at Rand Stadium Toyota,thank you.

 Vic Haskins

Good morning Mr.Moodley

I would like to make use of the opportunity to inform you of the good service that I have received from Joel Sekwala. I have never met Joeland we only had telephone dealings over the last week or two.I am in the process of buying a vehicle, and has constantly been looking for a vehicle for over three months and dealt with various dealerships, and received good to poor service from various sales consultants.Even though I did not buy the vehicle from Joel, he always followed up and tried to assist where he could.Out of all the sales people that I have met or spoken to, Joel was by far the most competent. I wish him well in his career, and trust that he will do lots of sales.

Thank you

Gerhard Olivier

Hi Belinda

Hope you're well!

As always, thanks ... In my all years of business, And all the accounts I operate - I've never come across efficiency like yours...

Well done - and thanks again!

Regards

Mohummed

Dear Billy

Thank you for organising my new Prado, in the colour I wanted, in record time (a feat which three other Toyota dealerships said was ‘impossible’). It was a pleasure dealing with you. Please thank your team again for the lovely gift basket.

Sincerely


Marisa Singer

Good afternoon

We are always getting a very good service from Nishal andRand Stadium Toyota and Nishal is always going out of his way to assist and is always friendly and motivated.

Thank You

Kobus de Meyer

Good Day

My name is Bongani Nxuma and I'm one of your customers, I was assisted by Keith Naidoo. I would like to say I'm very happy with the service I received from Mr Keith, He really knows his job and he is a master at it and he is very friendly too he knows how to treat his customers.

Kind Regards

Bongani

Hi Johan,

Thanks again for delivering the vehicle so late on Wednesday. It was a long all night drive down to Cape Town but with no issues at all and easy driving.

Firstly see my ID attached as requested. Secondly please can you send the required documents for me to register the vehicle on this side.

Lastly, thanks for your help to now. I have owned more than 15 cars in my life, and this process has been the best experience ever in terms of professionalism and ease of doing business from your side. I am super impressed.

Regards

Johan

Hi there Brian

Wow! You guys really know how to do it with style. I would like to take this opportunity to say a BIG thank you to you, as well as Billy for the outstanding service I have received.

May The Almighty take your branch to greater heights

Thanks a million

Zakiyya

Good morning Desiree

I'm trying to catch up still. Ut is the travelling that sets me back as we speak I'm in Cape Town. Thank you so much for asking.Wow.. the pictures look immaculate Desiree! We all look as good. I will show the pictures to my wife when I get home tonight.I was screaming huuhaaaa! When I was driving to the airport because I was feeling the greatness of the new baby.Thanks for the follow up it is customer service indeed and we really appreciate it.I received a call from Toyota and gave an excellent rating for you.

Regards

 

Edwin

Toyota Management

When I purchased the Toyota Corolla D-4D I was very concerned that it wouldn't be able to tow my caravan which weighs 750kg.

Well with much surprise it towers it with a dream. I towed at 110km/h on the freeway, most of the way in 6th gear, at about 2200 revs and got an average consumption of 8.2l/100km.

That is exactly the advise given to me by Bradley Appalsamy (sales person) at Toyota The Glen.

Very happycustomer.

Regards

 

Dave van Rensburg

 

Good Day
Amazing service received from Nishal Totharam, Sales Executive.
Kind regards

Candice Schepetin

Good dayGregory/Roelf,


It is not often that you get a “WOW” experience when you get service in south Africa today – Service Excellence is often asked for or paid for and this to, not often delivered to its fullest.This is the reason why I am taking the time writing to you.

Just some background – my wife recently purchased a Groupon Voucher – yes a “discounted” Service voucher, I casually drove in at about 9:30am expecting to run around like a headless chicken, getting put on the “discount” list and not the “main” list as you do have regular customers of which I am not one.

From the moment I met Alan Davis in the morning until I picked up my car in the evening– every person that I met and interacted with has this service mentality and energy about them which is awesome.They truly have the blood of your company pumping through their veins and I commend your company for this.

From Alan Davis who was very professional and helpful, to your reception has the greatest smile and so well mannered, not to mention your drop-off and pick-up driver gentle giant; your security lady who discharged my car well-trained eye – it was the best customer service that I have ever experienced – maybe it’s because I went in not expecting much, but I can truly tell you that this is what is lacking in all facets of life in SA.

I don’t drink coffee regularly, but even your special free cappuccino was awesome…I couldn’t resist.

Please continue to be a shining example amongst the darkness in this country and don’t change anything even if you are forced to cut on costs –surely you will continue to have a great customer following…you have got me for sure!

Regards,

Rodney Moodley

Hi Roelf,

Ek wil netvir julle se ek het in my lewe nog nie so lekker diens gehad nie

Tot die manwat help met faktuur het betrokke geraak, Mark en Joel was die verkoopspersoon

Ek sal enigetyd weer by julle koop

Dankie virdie great diens, en die kar loop soos ‘n droom

Waardeer

Groete

Hattingh Basson

HI Vanessa,

Be sure to look after Nishal in your parts department,

His service is excellent and he is really good at what he does.

He always goes the extra mile.

Kind Regards,

Fazley Abrahams

Michelle Brandao Atti

Yesterday my car was making a terrible noise and I was afraid to drive it with my son'sin the car as i did not know what was wrong. After stopping and checking under the car and listening we still were not sure. I stopped at the garage but the guys there were not prepared to help me. I drove around and saw RST/Lexus open and I drove in and asked your service guys if someone could just check if my car is okay to drive or if I should park it! Carlos and Mohammed Ali came to my assistance with no complaint at 5pm and they checked and found my back brakes had a problem. They checked and adjusted them for me and did it with a smile.WOW WHAT GREAT SERVICE and just to add I don't drive a Toyota or a Lexus. (one day when I'm big) Thank you so much for helping me and keeping us safe! Carlos and Ali are an asset to your company. Thank you again and again

 

Shirley Soma WhenI had my Toyota Avanzas, Carlos, Mohammed and the service team Nick, Stephen always went out if their way to help out. Hats off to the guys at Toyota theGlen Service Dept

Thanks

Giving credit where credit is due

Dear Sir,

I am a firm believer, that when a person goes above and beyond their call of duty, without expecting anything in return, they are most deserving of a formal acknowledgement.

Having owned and managed my own business for 47 years, I’d like to think I’m a good judge of high-quality service and well aware of the great value it adds to any organisation.

With that said, I would like to make mention of the outstanding service I received while purchasing my new Toyota Etios from your Toyota Glen branch on February 19, 2015.

I had the great pleasure of dealing with your new vehicle sales executive Mrs Desiree West, an obliging lady who went out of her way to ensure that my car purchase ran smoothly. It was an absolute honour dealing with Desiree, as nothing was too much trouble for her. She is a person who fully embodies the quality of “going that extra mile” and is a true spokesperson for the Toyota brand. I’d like to thank and compliment Toyota and Desiree on the professional manner in which your clients are treated.

Kind regards.

Mr Albert Leicher


Amazing Service

Hi Lucas

Thanks very much for everything you’ve done, it is really because of your service that we got the vehicle and it is a really nice vehicle.

Regards,

Keagan Cornelius

Giving above and Beyond Customer Service

I purchased the above last week from your branch and would like to commend Heater Bartie the sales consultant involved, as the most friendly an helpful young lady that we had the pleasure of meeting in a very long, long time. The before and after sales service was excellent and we will definitely recommend her to any of our family and friends......what an outstanding sale lady!

Very Happy Customer

Hi there Steven.

I just wanted to compliment you and Rand Stadium Toyota for exceptional service.

The whole organization is so well run. Easy to get a service, nice touch with the sms for the service and an even better touch once the vehicle is booked in the sms of the person in control of your repairs/service.

Even the dropping and collection of your clients is so well coordinated.

There is no frustration at all, everyone knows what they are doing.

In the 35 years of having my vehicle serviced/repaired, I have never experienced such amazing people, organization and efficiency.

All I can say is you guy’s are amazing.

I could carry on but I am rushed for time.

Thanks for 2 amazing experiences in the last 2 weeks.

Derek Green….Very happy customer.

Thecar exceeded all my expectations

Good Afternoon Pierre,

I want to take a moment to describe my reaction to seeing the Epic it for the first time: WOW!!! It is truly awesome and I have not stopped showing it off to anyone and everyone.

The car exceeded all my expectations by far and I wish to thank you for the excellent service and your efforts in making the deal possible.

Kind regards,

Extra mile for his clients

Kyle is an excellent sales person. Someone who goes the Extra mile for his clients. I will certainly recommend him.

Elsa Swart

Satisfied customer

The customer said that he stays all the way in Melrose but he always takes his vehicle to Rand Stadium Toyota The Glen because Steven and the other's are always friendly.

Mr Vijay Rajquru

Much better than just good

To Whom it may concern,

The service from Pierre Potgieter from Rand Stadium Toyota is outstanding. Much better than just good.

Kind regards,

Kevin Roper

This letter serves as a word of commendation.

"Over the years I have bought two cars from your dealership and recommended my daughter Mrs. Sharon Lynch, who also purchased her vehicle from your dealership." Read More

Good customer service

Hi Keith

Thank you so much for all you help, it is much appreciated. It was such an easy choice to do after your customer service. I will defiantly refer new customers to you, it was a pleasure having you serving us.

Have a wonderful weekend

Outstanding sales skills
"I would like to this opportunity to thank you for your outstanding salesman skills..." Read more

Kitty & puppy haven

Rand Stadium Toyota believes in giving back - to our community, and by giving great service and personalised treatment to our customers. See what Rand Stadium Toyota has been up to in our Community, and hear what our customers have to say about their experience with Rand Stadium Toyota. Read more

Great service

"Thank you Rand Stadium Toyota for the great service." Read more 

Exemplary service

"Your skills and exemplary service to us is much appreciated and we believe that you add valuable input to the company." Read more 

Thank you

"Thank you for all your assistance." Read more 

Outstanding service

 You get good service, then you get great service and then you get outstanding service! Read more 

Your service is just excellent

 I really don't know how to thank you, your service is just excellent! Read more 

We really appreciate the service

I will definitely recommend you and Rand Stadium to as many people as I come across who are looking to buy a car. Read more 

You guys rock !

 Once again thanks you guys rock…. Read more  

It was really a pleasure!

 It was really a pleasure and an honor dealing with you and thank you for going the extra mile. Read more

It was an honor dealing with you!

It was really a pleasure and honor dealing with you. Read more   

Appreciate The Service 

 I really appreciate the service I got from your dealership you guys never disappoint. Read more

Knowledgeable and helpful

I bought an Etios in December and Brian’s service was excellent. He was knowledgeable and helpful and it was a pleasure doing business with him. Read more

Carlos our hero

 A special heartfelt “THANK YOU” to Carlos.

Thank you for your assistance

Just a short note to thank you for your assistance and attention during October while I was looking for a vehicle. Read more

Happy new Toyota customer

Just to let you know that I had the happiest experience. Everyone at the dealership was so friendly and helpful. Read more





 
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