Hi Mr. Strydom,

Over the years I have bought two cars from your dealership and recommended my daughter Mrs. Sharon Lynch, who also purchased her vehicle from your dealership.

This letter serves as a word of commendation.

It is rare to find a dealership so well run. In particular I mention the following:

  1. The expertise with which the staff; reception, sales and service conduct themselves. It certainly has a touch of professionalism. They know their product and articulate it well.
  2. The friendliness of the people. There is an excellent sense of decorum by those that greet you and this includes the personnel involved in the refreshments offered to the customers, and those involved in offering transport. The cleaning staff, too, need mention for their pride in what they do and their friendly and respectful stance.
  3. The place, including the workshops, foyer area and toilets are kept scrupulously clean.
  4. The booking procedure and follow-up text messages show courtesy and distinct sense of putting the customer first.

Keep up the good work!

Kind regards,

Hugo Lategan

 
iX Online Motoring