Rand Stadium Toyota The Glen

Achievements




Achievements

 

 

Subject: Good

I found Brian Mposula to be extremely well versed in all aspects of my dealings with him. His advice on the right vehicle to arranging the finance team and ultimately the fitting of the registration plates and lock nuts.

 

An excellent experience all round.

 

Thank you Brian.

 

Best regards,

Joy Stephens

Subject: Commendation for Excellent Service : New Vehicle Delivery for Mr & Mrs Moodley.

 

"Dear Kroshlen Moodley,

 

Thank you for your email in which you have expressed your full satisfaction with Rand Stadium Toyota.

 

Toyota South Africa strives to deliver exceptional customer service and it is gratifying for us to know that we have customers who take the time to express compliments in this way.

 

We have taken the liberty of circulating your letter among our divisions so that management and employees alike can share in your pride and thankfulness to the work they do."

 

Kind Regards

Nomvula Ngqulunga

Customer Relations

 

 

Subject: Commendation for Excellent Service : New Vehicle Delivery for Mr & Mrs Moodley.

 

"Good Morning Roelf

 

My wife purchased a Toyota Corolla from Rand Stadium Toyota last week and we took delivery of the vehicle from the salesperson Keith Naidoo on Friday the 30th October 2015.

We were both extremely impressed with the great service received by this gentleman from the way in which he contacted us after being referred to him by the dealer principle and the helpful manner in which he handled the trade-in, the paperwork and finance application.

 

We had not met Keith until we picked up the car on Friday, and was totally impressed in the way in which he welcomed us into the dealership, showed a high degree of respect and professionalism and proceeded to make us comfortable before talking us through the paperwork which my wife subsequently signed.

 

He also took the time to take her around the car and patiently explained and directed he to the features and controls within the vehicle. The presentation of the car and the photo moments below made her feel extremely special and captured this moment perfectly.

 

We have bought many cars before but the customer buying experience from this gentlemen and the dealership was superb and in a different class. We have shared this story with friends and family and have made and will continue to make referrals to Keith.

 

A special thank you also to the finance guy, Enslee Matthews who was extremely helpful and knowledgeable about advising us on the different financing options and most importantly patient with us changing our minds during the process.

 

In competitive industry were buyers have multiple options and choices on purchasing new vehicles - it is the service from the staff and them living the value system on the board that is the competitive differentiator in the whole value proposition.

 

Congratulations to Keith, Enslee and the dealership Managment for being a winning team and leading the way."

 

Kind Regards,

Kroshlen Moodley